FREQUENTLY ASKED QUESTIONS
*If your question is not answered on our website, please contact us below.
BEFORE YOU ARRIVE:
Due to COVID-19, do I need to bring my own mask to wear at the farmstands and farm? Yes, you need to bring your own mask. You must wear a mask covering your mouth and nose.
Can I shop without a mask? Anyone shopping at our farmstands or greenhouses must wear a mask covering mouth and nose. If you do not want to wear a mask, you can shop our online store with Oswego curbside pickup.
I am already vaccinated for coronavirus. Do I need to wear a mask? Yes, those who have been vaccinated for coronavirus are still required to wear a mask and follow all social distancing guidelines, in line with current CDC guidance.
What safety measures have you taken for COVID-19? Please refer to our Safety Plan for details.
Do I need a reservation for fall activities on the Oswego farm? You will need to make a reservation for the Fall Festivities/Farmland wristband activities. You DO NOT need a reservation for farmstand shopping, apple picking, or pumpkin picking.
During the summer of 2020, I earned a free Fall Festivities coupon from my local library. Can I use it for 2021? Yes! Because of the pandemic, we will honor the 2020 coupons for 2021.
When is your children’s play area open? Our play area is only open in the fall on Saturdays and Sundays, as well as Columbus Day. All farm visitors aged 4 and up (including adults) need to purchase a wristband to use the play area. For more information, please click on Saturday & Sunday Fall Festivities 2020.
When do you offer the free wagon rides? Due to COVID-19 restrictions, we are not offering wagon rides for the 2020 season. We offer the wagon rides in the fall on Saturdays, Sundays, and Columbus Day. See our Saturday & Sunday Festivities webpage for details.
Can I bring my pet to the farm or farmstands? For the safety of customers and our animals on the farm, we do not allow pets.
Can I bring my own food to the farm? No outside food, drinks, or coolers are allowed on our farm. On Saturdays and Sundays in the fall, our concession stands offer lots of options! For more information, please click on Saturday & Sunday Fall Festivities 2020.
Can I bring my drone to your farm or farmstands? No, our property is private.
Do you host birthday parties at your Oswego farm? Please refer to our page called “Birthday Parties”.
Do you give tours of your farm for schools or groups? Sorry, but we do not offer tours anymore.
Do you host weddings? No, but if you like our location, Northfork Farm (our neighbor) is located 1/2 mile east on Johnson Road. They host beautiful weddings!
I am a photographer. Can I do a photo shoot at your farm? Please refer to our page called “Photography Permits“.
When does your Fox Valley Mall Summer Market open? Fox Valley Mall Summer Market opens once sweet corn season begins in July. It is open daily until Labor Day. It is located at the north end of the parking lot near Habitat for Humanity ReStore. We accept credit cards and cash.
How do I ask for a donation? Please refer to our page called “Donation Requests”.
WHILE YOU ARE HERE:
Can I smoke at your farm or farmstands? Smoking and vaping (e-cigarettes) are not allowed. You are welcome to smoke in your car.
Is parking free during the fall activities? Parking is ALWAYS free at Keller’s Farmstand!
What forms of payment do you accept? We accept Visa, MasterCard, Discover, American Express, Apple Pay, and cash.
Do you have a senior citizen discount? Yes! Seniors who are 65 years old or older can receive a 10% discount on Tuesdays. It cannot be combined with other offers.
Do you have a military discount? Yes! We give a 10% discount on weekdays to those serving in the military with a proper military ID. It cannot be combined with other offers.
Do you sell Keller’s Farmstand gift certificates? Absolutely! You can purchase and redeem them at our Naperville, Oswego, and Plainfield farmstands. Not available for purchase or redemption at our Fox Valley Summer Market.
TAKING US HOME:
How should I store my apples and pumpkins? Store apples in as cool a location as possible (without freezing them). If refrigerating, you can keep them in the apple bag you used to pick them. The most important tip for pumpkin storage is to keep them dry. Any surface that is moist will rot the pumpkin from the bottom up. Never store apples and pumpkins together in the same location. Apples emit ethylene gas, which causes pumpkins to rot.
Do your donuts freeze well? Yes, they freeze well! We suggest placing them in a sealable plastic bag. Double-bagging will reduce risk of freezer burn. Reheating: Remove donuts from plastic shell. Place on a microwave-safe plate. Microwave on HIGH. Microwaves can vary so please check donuts throughout reheating process. One donut – 7 to 10 seconds, 1/2 dozen – 1 minute & 15 seconds, one dozen – 2 minutes & 30 seconds. Our donuts taste great on cold, winter mornings so plan ahead by freezing them in the fall!
Can I freeze apple cider? Yes! Remove about 8oz out of the gallon before freezing to allow for expansion.
How do I freeze your delicious fudge? Place fudge tub in a sealable plastic bag and put in freezer. Easy!